At Nur Jaitun, we are dedicated to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy outlines the process for returns and refunds.

Returns:

• Eligibility: Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Time Frame: Returns are accepted within 30 days from the date of purchase.

• Process: To initiate a return, please contact our customer service team at nurjaitunhairoil@gmail.com. We will provide you with instructions on how to return your item.

Refunds:

• Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Method: Approved refunds will be processed to the original method of payment within 7-10 business days.

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at nurjaitunhairoil@gmail.com.

Non-Returnable Items:

• Certain items, such as perishable goods, intimate products, or gift cards, are not eligible for return.

Contact Us:

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at nurjaitunhairoil@gmail.com. We are here to assist you and ensure a smooth return process.

Your satisfaction is our priority—shop with confidence at Nur Jaitun!